Frequently Asked Questions

Would you like to change something? Please contact us as soon as possible and we will help where we can. You can cancel yourself: as long as your order has not been shipped, you can cancel it via the order status page in your confirmation email. After that you can return within 14 days (see our return policy).

Of course! If you have not received confirmation within 24 hours, please contact us. We will then find out what is wrong.

We do not have a minimum order value. However, accessories are excluded from free shipping. Free shipping applies to other products.

All orders placed before 21:00 are delivered the next day (weekends excepted).

Is an order placed after 21:00? Then your order is delivered a day later (again, weekends excepted).

Is your order placed at the weekend? Then your order is sent on Tuesday.

Depending on the delivery address we will ship orders via UPS, DHL and PostNL

You can return a product to us if:

The item is unused;
The article shows no signs of use;
The item has been viewed/tried out in the same way as it would be in a store;
The article is not a custom-made product.
Please use a returns point of your choice to safely return the product to us.

Within 14 days of receipt, send an email to info@velida.nl with your order number. You will then receive the return instructions. The product must be unused and undamaged; you choose your own carrier.

No. You can return within 14 days of receipt; the cost of return shipping is at your expense. Notify us of your return at info@velida.nl and we will send you the instructions and the return address.

• The adhesive strip comes off for no reason or has dried out.
• Manufacturing defects or transport damage (provided that this is reported immediately).

In either case, please contact customer service and provide additional information such as photos and videos. This allows customer service to quickly assess the situation and offer a suitable solution.

• Incorrect use or installation
• Removing and re-gluing moldings.
• Damage due to incorrect cutting or removal of moldings.

We ask for photo evidence and then offer an appropriate solution: replacement or refund.

You have a 14-day cooling-off period for online purchases. For more information about returns, please read this specific section on this page.

Legal warranty means that you can count on a good product.

In the event of a defect that is not your fault, we will provide a free replacement or refund.

De Flexlijsten zijn gemaakt van flexibel PVC met een matte, witte afwerking. Het materiaal buigt mee met bogen en ronde wanden, is vochtbestendig en overschilderbaar met elke muurverf of lak. Elke rol is 6 meter lang, 2 cm breed en 1 cm diep.

Ja. Het materiaal is vochtbestendig. Zorg dat de ondergrond droog, vlak en vetvrij is bij het plakken en schilder de lijst daarna mee met een vochtbestendige muurverf. Vermijd plekken die direct en langdurig nat worden, zoals in de douche.

Dat kan. De plakstrip hecht sterk, dus verwijderen doe je rustig en in delen. Verwarm de lijst eventueel licht met een föhn, zodat de lijm loslaat. Op kwetsbare ondergronden, zoals dunne verflagen of onbehandeld renovlies, kan er verf meekomen. Test dus eerst op een onopvallende plek.

Ja, dat gebeurt steeds vaker, zowel door doe-het-zelvers als door meubelmakers. Breng eerst een laagje universele primer aan en lak daarna af met een watergedragen lak, zo krijg je een strakke, egale afwerking die één geheel vormt met het meubel.

De minimale radius is 50 centimeter. Bij kleinere rondingen komt het materiaal te veel op spanning te staan en sluit het niet strak aan.

Eén rol van 6 meter dekt een standaard boog tot 100 cm breed en 210 cm hoog, inclusief 10% snijverlies. Maak je een boog met een horizontaal tussenstuk, reken dan met maximaal 80 cm breedte per rol. Op elke productpagina staat een rekentool die dit voor je uitrekent.

Send us photos of the situation. We will assess whether it is a defect or an installation error and find a solution together.

Send us photos of the situation to info@velida.nl, and we'll determine whether it's a production error. In that case, you'll receive a replacement or a refund.

This is not covered by the warranty, but we are happy to help.

Take a look at our installation guide on the page /pages/how-do-i-install-flexible-moldings-and-create-arches

Still stuck? Get in touch! We are happy to help you.

Velida Flex mouldings are packed rolled up. Because of that tension, the end of the roll can curl slightly, usually over the last 20 cm. This is normal for flexible material and says nothing about the quality. Before installing, unroll the moulding for a few hours at room temperature. If the end still lifts slightly from the wall, fix it with superglue and activator or cut off the last piece. For this reason, allow for 10% cutting margin when calculating your length.